Frequently Asked Questions (FAQs)

General Questions

1. What is a telemarketing AI bot?

A telemarketing AI bot is an automated voice agent that can make and receive calls, engage in real-time conversations, qualify leads, book appointments, and follow scripts — all without a human operator.

2. How does your service work?

We design, build and deploy custom voice bots tailored to your business goals. You provide the brief — we handle everything from scripting and voice configuration to call handling and integration with your existing systems.

3. Is this a chatbot or a voice bot?

We build voice bots — not chatbots. Our bots make actual phone calls, using ultra-realistic AI voices that speak and respond just like a real human.

4. Who uses this technology?

Our clients range from small businesses to large sales teams looking to automate cold calling, lead qualification, appointment booking, have an ai receptionist, an ai customer service agent and customer follow-ups — all while reducing costs and increasing efficiency.

Performance & Use Cases

5. What types of calls can the bot handle?

Our bots can manage a wide variety of call types, including:
• Cold calls and lead generation
• Appointment setting
• Customer reactivation
• Survey calls
• Reminder and confirmation calls
• Payment follow-ups
• Restaurant bookings
• Become an ai receptionist that works 24/7
• Inbound triage and customer service

As an example, it can make phone call s to a list of over 20,000 names in about 3 hours!

6. How clever is the AI?

The bots use natural language processing and real-time voice interaction to understand, respond, and adapt to callers. They handle objections, answer questions, and follow logical conversation flows just like a trained agent. You can feed the bot with extensive knowledge about your business and if required it can use Chat GPT to gather more information too.

7. Can the bot qualify leads?

Yes. The bot can ask pre-set qualifying questions, score responses, and automatically flag or forward hot leads to your sales team. If required it can book appointments straight into your CRM too.

Features & Customisation

8. Can I customise the script?

Yes. You can provide your own script or work with our team to craft one. The bot can be fully customised to match your brand tone, goals, and use case.

9. Can the bot transfer to a human agent?

Absolutely. If the caller needs assistance or qualifies as a hot lead, the bot can transfer them to a live agent, redirect to voicemail, or book a call.

10. Do I get to choose the voice?

Yes. We offer a library of high-quality, natural-sounding AI voices. You can choose gender, tone, and even regional accent based on what fits your brand best.

11. Can it connect with my CRM or calendar?

Yes. Our bots can be integrated with most major CRMs and scheduling platforms, allowing for seamless automation from call to follow-up. We generally just need open API access.

Data & Reporting

12. Will I get call logs and reports?

Yes. You’ll receive access to call recordings, transcripts, lead outcomes, and performance metrics — all in a user-friendly dashboard.

Compliance & Security

14. Are the bots compliant with telemarketing laws?

Yes. We design bots in line with relevant telemarketing and privacy laws including ACMA, TCPA, GDPR, and others. We'll help tailor your campaign to meet local compliance standards.

15. How is my data protected?

We follow strict security protocols to ensure all data is encrypted, securely stored, and handled with full respect for privacy and confidentiality.

Pricing & Setup

16. How much does it cost?

Pricing varies based on your call volume, campaign complexity, and level of integration. We offer flexible monthly plans with no long-term lock-ins.  It will generally save a considerable sum over having a human operator make or take the same calls. Contact us for a tailored quote.

17. Do you offer a free demo?

Yes. We can create a free demo or sample call so you can hear the bot in action before making any commitment. Book a Zoom call (see below) and we can organise that for you.

18. How long does setup take?

Most bots are up and running within 4 weeks, depending on the complexity of your requirements. Your bot will be tested extensively to make sure that it works properly.

Support & Service

19. Do you offer ongoing support?

Yes. We provide ongoing support, updates, performance reviews, and script changes as your business evolves.

Ready to Start or find out more?

Still have questions? Book a free discovery call and let’s show you how voice automation can supercharge your telemarketing whilst saving you time and money. Simply click the button below.